NHS app to use AI to direct patients to the right service in England
The NHS has announced that the NHS app will use AI software to determine which service is best for a patient in England. The rollout affects patient routing.
Who is affected and how
- doctor
- Patients may arrive via AI routing, which could affect GP and emergency triage.
- health IT
- AI routing in the NHS app requires integration of patient pathways.
Sources
- NHS app to use AI to determine which service best for patients – The daily world bulletinthedailyworldbulletin.com · Aug 31, 2026
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